❓ Frequently Asked Questions
Q: What is the typical lead time for an order?
A: Standard machines typically ship in 15–30 days; customized solutions require 30–45 days.
Q: What are your standard payment terms?
A: We typically accept T/T with a 30% deposit and the remaining 70% balance before shipment.
Q: Is there a minimum order quantity (MOQ)?
A: Standard products have no MOQ. Custom orders require a minimum of 1 unit.
Q: What kind of packaging is used for shipping?
A: Products are securely packed in professional wooden crates. OEM/ODM custom branding and packaging are also available.
Q: Can I request a sample of the printing?
A: Yes, samples are available. Standard samples are usually ready in 10 days. Samples are free, but freight costs are covered by the buyer.
Q: Do you provide overseas after-sales support?
A: Yes, we provide 24/7 technical assistance and have partnered service centers for global support.